olam frequently asked questions

Olam has a New Customer Registration form where you can sign up for full customer portal access! Please allow 1 business day for account approval. At this time, Shop Olam is only able to support US Domestic shipments. If you are interested in International shipments, we would be happy to assist you. Feel free to contact us at US-EN-CustomerSupport@olamnet.com regarding purchases.

If you would like to make a change to your order, or cancel your order, please contact us at US-EN-CustomerSupport@olamnet.com. Your Customer Service Representative will be happy to assist in accommodating the change. Kindly note that orders, once shipped or picked up, cannot be cancelled.

For any inquiries about Edible Nut products not available on our website, please contact us at US-EN-CustomerSupport@olamnet.com. If you are interested in any other Olam products, please visit our corporate website at olamgroup.com, our Spices shop at olamspices.com, or our Specialty Coffee shop at olamspecialtycoffee.com

To view Product Specification sheets pertaining to our products, please log in to your account and visit the page of the product you are interested in (files are only visible to logged in customers). You can find the PDF file available for viewing and download just to the right of the “PRODUCT SPECIFICATIONS” headline. If you have any additional questions about a product, please contact us at US-EN-CustomerSupport@olamnet.com

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Please determine the warehouse location that is processing your order by checking your Warehouse Release. You can expect your Warehouse Release upon payment in full. You can also find Warehouse Information here. Please contact the relevant warehouse to schedule an appointment.

NOTE: Appointments must be made at least 24 hours prior to the pick-up date. The warehouse will require you to provide your Olam Sales Order Number which can be found on the Warehouse Release.

If you missed your scheduled pick up, you can reschedule your appointment at your convenience. Please note that appointments must be made at least 24 hours prior to your desired pick-up time. Missing an appointment may result in storage charges, delayed pick-up, and/or other related charges that may have been incurred on the customer’s behalf.

If you encounter an issue, please refer to the Terms and Conditions associated with your order for more information. You can also contact us at US-EN-CustomerSupport@olamnet.com for clarification or more information.