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FAQs: Everything You Need to Know About How to Order Edible Nuts Online, Free Sample Requests, & More


My account is locked, why?

Here are a few reasons why your account may be locked:

  • You haven't been approved yet. Olam Edible Nuts reviews all created accounts to verify they are an actual business and registered in the United States. It takes about 5 hours to approve valid businesses. If it has been longer than 5 business hours and you have not received an email from Olam, please contact Olam Edible Nuts Customer Support.
  • You forgot your password and are locked out due to multiple incorrect attempts. If you believe this is the case, please contact Olam Edible Nuts Customer Support to unlock your account. Contact Email US-EN-CustomerSupport@olamnet.com

  • How do I order a product not on the website?

    For any inquiries about Edible Nut products not available on our website, please contact us at US-EN-CustomerSupport@olamnet.com. If you are interested in any other Olam products, please visit our corporate website at olamgroup.com, our Spices shop at olamspices.com, or our Specialty Coffee shop at olamspecialtycoffee.com


    How do I sign up to be a customer?

    Olam has a New Customer Registration form located online. Simply fill out the form and submit! Olam will review the information and your account will be approved within 5 business hours.

    If you are a current Olam customer, please reach out to your Customer Service Representative to unlock all the benefits of the customer portal.


    I have a problem with the product I received. What now?

    If you encounter an issue, please refer to the Terms and Conditions associated with your order for more information. You can also contact us at US-EN-CustomerSupport@olamnet.com for clarification or more information.


    I want to make a change to my order. What next?

    If you would like to make a change to your order, or cancel your order, please contact us at US-EN-CustomerSupport@olamnet.com. Your Customer Service Representative will be happy to assist in accommodating the change. Kindly note that orders, once shipped or picked up, cannot be cancelled.

    I did not get my shipment specific documents?

    Please contact us at US-EN-CustomerSupport@olamnet.com for any documentation that may be missing


    I have additional product specification questions?

    To view Product Specification sheets pertaining to our products, please log in to your account and visit the page of the product you are interested in (files are only visible to logged in customers). You can find the PDF file available for viewing and download just to the right of the “PRODUCT SPECIFICATIONS” headline. If you have any additional questions about a product, please contact us at US-EN-CustomerSupport@olamnet.com


    I missed my appointment to pick up my order. What now?

    If you missed your scheduled pick up, you can reschedule your appointment at your convenience. Please note that appointments must be made at least 24 hours prior to your desired pick-up time. Missing an appointment may result in storage charges, delayed pick-up, and/or other related charges that may have been incurred on the customer’s behalf.


    How do I schedule an appointment to pick up my order?

    Please determine the warehouse location that is processing your order by checking your Warehouse Release. You will receive an email from us with the release documents. You can also find Warehouse Information here. Please contact the relevant warehouse to schedule an appointment after you have received the release information.

    NOTE: Appointments must be made at least 24 hours prior to the pick-up date. The warehouse will require you to provide your Olam Sales Order Number which can be found on the Warehouse Release.


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